The stigma around mental health was removed some time ago, we’re all told that ‘it’s good to talk’ and to ‘reach out’ to a friend or family member in a time of crisis. What if that call is made and there is silence at the other end?! It can be very difficult, emotionally exhausting and distressing for someone suffering with mental health issues to reach out for help. For someone to ignore that cry for help is unacceptable and unforgivable.

You may not know how to help someone if that call comes. That is ok. Listen to them. Be there for them. Check in on them (regularly). There is so much information out there about where to signpost people in a time of need Wellbeing Links – Better Days Wellbeing. You may not know what to do to help, but the worst thing you can do is go silent. That person has chosen you to help them. Do not underestimate how difficult was for them to reach out.

Some guidance:

1. Listen and Stay Calm

• Give them time to speak without interrupting or judging.
• Be patient and stay calm, even if what they say feels overwhelming.
• Acknowledge their feelings — phrases like “That sounds really tough” or “I’m really sorry you’re going through this” can help.

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2. Encourage Them to Seek Professional Help

• Suggest that they talk to their GP (doctor) — this is often the first step to accessing mental health services in the UK.
• You can say:

“Have you thought about speaking to your GP? They can help connect you with support.”

• Mention free helplines and services (see list below).

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3. Know Where to Signpost Them

Here are trusted UK resources:

• Samaritans – 24/7 helpline for anyone struggling to cope:
  📞 Call 116 123 (free)
  🌐 samaritans.org
• NHS 111 – for urgent mental health advice.
  📞 Call 111
• Shout – 24/7 text service for anyone in crisis:
  📱 Text SHOUT to 85258
  🌐 giveusashout.org
• Mind – mental health charity with info and helplines:
  🌐 mind.org.uk
• YoungMinds – for young people:
  🌐 youngminds.org.uk

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4. If You Think They’re in Immediate Danger

• Call 999 if someone is at immediate risk of harming themselves or others.
• Stay with them (or on the phone) until help arrives, if possible.

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5. Look After Yourself Too

Supporting someone in distress can be hard. Make sure you get support if you need it. You can also contact Samaritans for advice on helping others.

Be kind. Be there for your mate.